Fixings and innovative solutions for pros at CELO

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FAQs

Below you will find some of the most common questions that we get asked by our customers. If you cannot find the answer to your query, then please get in touch with us and we will be more than happy to help you.  

Customer Service Questions

Where can I buy CELO products?

If you are located in Spain, Germany, Hungary, Slovakia, or Poland we have a "Find our distributor" locator where you will be able to enter your address, post-code, or city to find the nearest store selling CELO products.  

Or if you are located in Spain or Germany, then please head to the Spain or German website where you'll be able to use the "Shopping" icon on the product page to discover where you can buy the product in a distribution center near you. Just look for the below symbol to find the locator. 

If you are an international customer then you can place an order by contacting our sales team using our contact form here.

Where can I request CELO samples?

Online you can currently order samples for our Universal Spreading Nail USN and our BTS6 H concrete screws. 

For all other products please contact our customer service team and they will be able to help you. 

Can I get a printed CELO catalogue sent to me?

You can download our catalogue and any of our leaflets on our catalogue page

Or, if you would like to receive a printed version then please request a printed catalogue.

Who can I ask about technical questions for CELO products?

We have a specialised team that are happy to help with technical assistance at any time. If you have any questions from technical support to installation guidance, do not hesitate to get in contact with us. 

You can also download our screw and anchor calculation software to help with the design and installation process of your project. 

Product Questions

Are CELO direct impact fixings compatible with other tools?

Yes. Our direct impact fixings have been made so that their compatibility is based on the dimensions of the nose. They will be compatible with all other nailers that have the same nose dimensions. 

Which CELO products are fire approved?

Our fire approved products can be found by looking for the Fire Resistance Class icon on the product page. You can also click on the link to find out more information about our fire approved fixings.

 

What does this icon or symbol mean next to CELO products?

Our products can come with a variety of different approvals and certifications, which we have marked with icons against all of our products. If you need help understanding all the different icons and symbols then please take a look at our user friendly guide here

Does ProtectFix work in my country?

ProtectFix, our window support metal bracket fixing, can be used to help fix windows providing fall protection and burglar resistance, in most European countries. Please check the regulations applicable in your country.

How do I find CELO products that are similar to their competitors?

We provide a wide range of fixings to suit all types of applications. If you are looking for a certain type of fixing but can't quite find what you are looking for then please get in contact and our team will be more than happy to assist you.

Where can I find ETA assessments, declaration of performances (DoPs), safety data sheets and quality certificates for CELO products?

If you are looking for more information about our products then click on the following links to get to our ETA assessments, declaration of performances (DoP),  safety data sheets or quality certificates

If you still have any queries then please get in touch with us and we will be more than happy to assist you. 

Published: 2021-03-18 | Updated: 2021-06-21


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